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Skybus
Delays & cancellations
If we have to delay or cancel a flight, we will do everything in our power to enable you to get to your destination on the same day. If for any reason this isn’t possible, we will give you as many options as we can. This might include a refund, another method of travel, or a flight on a different day. However, we can’t be liable for any additional costs, loss or damage caused by the cancellation or delay.
Please download our Skybus delays and cancellations booklet for more information.
Scillonian
Delays and cancellations
If a crossing is delayed or cancelled, we’ll try to give assistance and alternative arrangements. However, we can’t offer compensation if the weather’s so bad it would be unsafe to travel, or there are other extraordinary circumstances we couldn’t reasonably avoid.
We therefore advise taking out travel insurance to protect your trip. If in doubt, please read our terms and conditions of travel.
Isles of Scilly Steamship Company Limited trading as Isles of Scilly Travel is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (registration number is 313486) and which is permitted to advise on and arrange general insurance contracts.