Terms and conditions
As you’d expect, we try to keep our small print fair, reasonable, and as simple as we can. When you make a booking with us, we take it to mean that you’ve read, understood and agreed to our terms and conditions. You can download our terms and conditions from the links on this page and browse at your leisure. If there’s anything you’re not sure about, please feel free to call our travel centre on 01736 334220.
Download the PDF file.
Download the PDF file.
Download the PDF file.
Download the PDF file.
Download the PDF file.
Download the PDF file.
Download the PDF file.
Download the PDF file.
Aggressive or Abusive Behaviour
The Isles of Scilly Steamship Company has adopted a Zero Tolerance Policy regarding aggressive or abusive behaviour towards its employees.
Aggressive or abusive behaviour includes:
- Personal verbal abuse.
- Derogatory remarks and rudeness.
- Inflammatory statements.
- Remarks of a racial or discriminatory nature.
- Unsubstantiated allegations.
- Passengers are required to be patient and polite with our employees and to follow all procedures and instructions provided.
Any breaches of this policy may result in travel being denied, suspension from the Travel Club and the incident being reported to the police.